At Surtec Studio (Private) Limited, we strive to ensure our clients are satisfied with our services. However, we understand that situations may arise where a refund is necessary. Below is our refund policy:

Refunds are considered under the following circumstances:

• If a service has not been started or delivered as agreed upon.
• If significant delays occur due to factors within Surtec Studio (Private) Limited’s control and the delay impacts the project timeline.
• If there are clear quality issues that do not meet the agreed project standards.

To request a refund, clients must:

• Submit a written request via email to contact@surtecstudio.com within 14 days of the service delivery or the issue arising.
• Provide detailed information about the service, the reason for the refund request, and any supporting documentation.

Each refund request will be assessed on a case-by-case basis. The evaluation will consider:

• The terms outlined in the contract or agreement.
• The nature and scope of the work completed.
• Any relevant communications regarding the project.
• Partial Refunds: In cases where part of the service was delivered and accepted, partial refunds may be issued based on the proportion of work completed.

The following services are non-refundable:

• Consultation fees once the consultation has been conducted.
• Custom design services that have been started and meet the initial specifications.

Once your refund request is approved, the refund will be processed within 7 days and issued to the original payment method used during the purchase. Please note that depending on your financial institution, it may take additional time for the refund to reflect in your account.

For further questions or concerns regarding our refund policy, please contact us at contact@surtecstudio.com.

This policy is effective as of 23rd November 2024.