At Surtec Studio (Private) Limited, we are committed to protecting the privacy and security of our customers' personal information. This Privacy Policy outlines how we collect, use, and safeguard your information when you visit or make a purchase on our website. By using our website, you consent to the practices described in this policy.

When you visit our website, we may collect certain information about you, including:

• Personal Information: Name, email address, phone number, and other contact details.
• Project Details: Information related to your project requirements and preferences.
• Payment and billing information necessary to process your orders, including credit card details, which are securely handled by trusted third-party payment processors.
• Browsing information, such as your IP address, browser type, and device information, collected automatically using cookies and similar technologies.

We may use the collected information for the following purposes:

• To provide and manage our services.
• To respond to inquiries and communicate with clients.
• To improve our website and services.
• To process payments and manage transactions.
• To use project names and visuals for promotional and marketing purposes.
• To send promotional materials, if you have opted to receive them.

We respect your privacy and do not sell, trade, or otherwise transfer your personal information to third parties without your consent, except in the following circumstances:

• Trusted service providers: We may share your information with third-party service providers who assist us in operating our website, processing payments, and delivering products. These providers are contractually obligated to handle your data securely and confidentially.
• Legal requirements: We may disclose your information if required to do so by law or in response to valid legal requests or orders.

We implement industry-standard security measures to protect your personal information from unauthorized access, alteration, disclosure, or destruction. However, please be aware that no method of transmission over the internet or electronic storage is 100% secure, and we cannot guarantee absolute security.

We use cookies and similar technologies to enhance your browsing experience, analyze website traffic, and gather information about your preferences and interactions with our website. You have the option to disable cookies through your browser settings, but this may limit certain features and functionality of our website.

We reserve the right to update or modify this Privacy Policy at any time. Any changes will be posted on this page with a revised "last updated" date. We encourage you to review this Privacy Policy periodically to stay informed about how we collect, use, and protect your information.

If you have any questions or concerns about this privacy policy, please contact us at contact@surtecstudio.com.

This policy is effective as of 23rd November 2024.